Introduction

Project overview

One2One is a scalable, modular telemedicine platform designed to streamline virtual healthcare delivery by connecting patients, doctors, and pharmacists via a seamless digital interface. The solution enables efficient remote consultations, e-prescriptions, CRM functionality, membership plans, and pharmacy integration, while supporting compliance with healthcare privacy standards HIPAA, ICD-10, and FIPS 140-2.

Client’s objectives

Development of a full-featured telemedicine platform from scratch:

• Web Portal

Full-feature access for patients, doctors, and admins.

• Native Android Apps

Custom-built interfaces for doctors and pharmacists, supporting all mobile interactions.

• Responsive UI

Optimized for tablets and smartphones with real-time sync.

Technical challenges

Core components

Membership Plans & Payments

• Multi-tiered subscription model (basic, premium, etc.)

• Credit system: site credits used for appointment booking and prescription services

• Patient and provider payment profiles

• Payment history and transaction logs

• Balance tracking for virtual accounts

Patient Portal

• Self-service onboarding and account management

• Secure access after OTP/email/phone verification

• Intake forms, allergy tracking, health history

• Favorite provider list with filters

• Membership and plan management

Doctor & Provider Directory

• Provider profile management with verification (email, phone, license)

• Search and filtering by availability, specialty, HMO, and clinic affiliation

• Rating system (partial star ratings)

• Profile fields: title, clinic, contact info, languages, etc.

Virtual Appointments & Calendar Management

• Real-time scheduling with time-slot flexibility (15, 30, 60 mins)

• Appointment confirmations, cancellations, rescheduling, and history

• Provider availability management, vacation settings

• Patient notifications and reminders (email, push)

• Daily/weekly/monthly calendar views

Business impact

• Streamlined Clinical Workflows
  Integrated patient portals, provider directories, and pharmacy management reduced administrative overhead and improved care coordination between doctors, patients, and pharmacies.

• Expanded Patient Reach and Engagement
  Multi-platform access through web and Android applications allowed patients, doctors, and pharmacists to interact seamlessly, increasing patient engagement and retention.

• Faster Time-to-Market for Telehealth Services
  Delivered a scalable, white-label platform that enabled rapid deployment of customized telemedicine solutions, allowing healthcare providers to go live in weeks rather than months.

• Revenue Growth via Subscription Models
  The implementation of tiered membership plans and credit systems enabled providers to monetize services effectively, diversifying revenue streams and improving profitability.

• Enhanced Data Security & Trust
  Full compliance with healthcare privacy standards built patient trust and met legal obligations, positioning the platform as a reliable and secure telehealth solution.