Building a Comprehensive Telemedicine Web Platform
Introduction
Project overview
One2One is a scalable, modular telemedicine platform designed to streamline virtual healthcare delivery by connecting patients, doctors, and pharmacists via a seamless digital interface. The solution enables efficient remote consultations, e-prescriptions, CRM functionality, membership plans, and pharmacy integration, while supporting compliance with healthcare privacy standards HIPAA, ICD-10, and FIPS 140-2.
Client’s objectives
Development of a full-featured telemedicine platform from scratch:
- Web Portal
Full-feature access for patients, doctors, and admins.
- Native Android Apps
Custom-built interfaces for doctors and pharmacists, supporting all mobile interactions.
- Responsive UI
Optimized for tablets and smartphones with real-time sync.
Technical challenges
Building a stable, secure, and high-quality video consultation engine required seamless API integration with QuickBlox while ensuring minimal latency, session recording, waiting rooms, and synchronization across web and Android applications.
Designing a robust, scalable subscription model with credits, transaction histories, and dual integration of Stripe and PayPal required extensive backend logic to handle multiple currencies, refunds, and audit trails without downtime.
Implementing flexible appointment slots, provider availability rules, cancellations, rescheduling, and time-zone handling in real time was challenging, especially when synchronizing calendars across multiple roles and platforms.
Ensuring full adherence to HIPAA, ICD-10, and FIPS 140-2 standards required implementing strict data security protocols, encrypted data transmission, and robust access control mechanisms. This also involved thorough documentation and regular compliance audits to maintain certification.
Integrating e-prescription capabilities with external drug databases (DrugBank, RxNorm) demanded precise autocomplete and interaction checks, along with real-time updates for pharmacy fulfillment and renewals while meeting regulatory requirements.
Core components
Membership Plans & Payments:
- Multi-tiered subscription model (basic, premium, etc.)
- Credit system: site credits used for appointment booking and prescription services
- Patient and provider payment profiles
- Payment history and transaction logs
- Balance tracking for virtual accounts
Patient Portal:
- Self-service onboarding and account management
- Secure access after OTP/email/phone verification
- Intake forms, allergy tracking, health history
- Favorite provider list with filters
- Membership and plan management
Doctor & Provider Directory:
- Provider profile management with verification (email, phone, license)
- Search and filtering by availability, specialty, HMO, and clinic affiliation
- Rating system (partial star ratings)
- Profile fields: title, clinic, contact info, languages, etc.
Virtual Appointments & Calendar Management:
- Real-time scheduling with time-slot flexibility (15, 30, 60 mins)
- Appointment confirmations, cancellations, rescheduling, and history
- Provider availability management, vacation settings
- Patient notifications and reminders (email, push)
- Daily/weekly/monthly calendar views
- E-prescribing with drug database (autocomplete, compendium, interactions)
- Pharmacy scenarios for fulfillment tracking
- Ratings for pharmacies
- Drug verification and renewals
- Pharmacist mobile interface for real-time coordination
- Integrated video platform with API-based appointment handling
- Features: mute, video toggle, waiting rooms, session recording
- Available via web and Android apps (doctor & patient)
- Structured encounter documentation (chief complaints, diagnosis, care plans)
- Medical notes, treatment plans, follow-ups
- Hierarchical encounter tracking and care history
- Role-based access (ACL)
- Dashboard for appointments, prescriptions, provider performance
- Reports on system usage, payments, pharmacy fulfillment
- Specialty, rate, and role management
- Support and tutorial system for all user types
Business impact
- Streamlined Clinical Workflows: Integrated patient portals, provider directories, and pharmacy management reduced administrative overhead and improved care coordination between doctors, patients, and pharmacies.
- Expanded Patient Reach and Engagement: Multi-platform access through web and Android applications allowed patients, doctors, and pharmacists to interact seamlessly, increasing patient engagement and retention.
- Faster Time-to-Market for Telehealth Services: Delivered a scalable, white-label platform that enabled rapid deployment of customized telemedicine solutions, allowing healthcare providers to go live in weeks rather than months.
- Revenue Growth via Subscription Models: The implementation of tiered membership plans and credit systems enabled providers to monetize services effectively, diversifying revenue streams and improving profitability.
- Enhanced Data Security & Trust: Full compliance with healthcare privacy standards built patient trust and met legal obligations, positioning the platform as a reliable and secure telehealth solution.
Specialists worked on the project
- 1 UX/UI Designer
- 2 Back-End Developers
- 2 Front-End Developers
- 2 Full-stack Web Developers
- 2 QA Engineers
- 1 Project Manager
- 1 Business Analyst
- 1 DevOps Engineer
Technologies applied
- PHP
- Laravel
- QuickBlox API
- MariaDB
- Redis
- SSL/TLS/HTTPS
- CAPTCHA
- HIPAA
- ICD-10
- FIPS 140-2 compliance
- OAuth 2.0
- QuickBlox
- Stripe / PayPal
- SMS Gateway (Twilio)
- DrugBank, RxNorm
- Customer CRM Tool
- AWS
- Docker
- GitLab CI
- Jenkins
- Firebase
- Cloudflare
- AWS WAF
Africa
16 specialists
24 months
